Required Technical Support Engg fresher ,Pune
Title: Technical Support Engineer
Reports to: Support Manager
Requirement: male candidate
Overall Responsibility: Giving our customers, technical support by telephonic, internet or FTP solutions to resolve their problems regarding software usage through visiting.
· To receive complaints of customer.
· To give customer technical solution.
· To give quick support to customer.
· To keep follow-ups of customers.
· To give newly added mobile no. to sales department.
· To sell value added services (SMS, up gradation of software, AMC renewal etc) to customer
· To upgrade customer software from lower version to higher version.
· To intimate the customer regarding pending AMC.
· To forward core problem of software to development team.
· To collect references from customer.
· To maintain daily work record in support register file
Salary - 10k-12k
Consults with: Support head
Qualification: MCA. MCM ( Freshers Strictly)(Computer background compulsory), BE(any stream with computer courses)
|Job Type||Full time|
|Salary Range||Below 10000|