Required Technical Support Engg fresher ,Pune

Rs. 10,000

Description

 

Title: Technical Support Engineer

 

Department: Support

 

Reports toSupport Manager

 

Requirement:  male candidate

 

Overall Responsibility: Giving our customers, technical support by telephonic, internet or FTP solutions to resolve their problems regarding software usage through visiting.

 

Key Responsibility:

· To receive complaints of customer.

· To give customer technical solution.

· To give quick support to customer.

· To keep follow-ups of customers.

· To give newly added mobile no. to sales department.

· To sell value added services (SMS, up gradation of software, AMC renewal etc) to customer

· To upgrade customer software from lower version to higher version.

· To intimate the customer regarding pending AMC.

· To forward core problem of software to development team.

· To collect references from customer.

· To maintain daily work record in support register file

Salary -   10k-12k

 

Consults with: Support head

 

 

Qualification: MCA. MCM ( Freshers Strictly)(Computer background compulsory), BE(any stream with computer courses)

More details

Name Description
Job Type Full time
Salary Range Below 10000
Qualification Post Graduated
Experience 0-1

Ad details

Ad ID : 6037
Pune-Satara Road, Katraj, Pune, Maharashtra, India, , Pune, Maharashtra - 411046
2 years, 1 month ago
123 Views

Advertiser details

idealcrew hr (11)
9665860432
idealgroup.hrd@gmail.com
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